Frequently Asked Questions

Everything you need to know about your Seiko shopping experience.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.

What is your return policy for watches?

We offer a 30-day return policy for all unworn timepieces in their original packaging, including the warranty card and any protective films.

Do Seiko watches come with a warranty?

Yes, all authentic Seiko watches purchased through our store come with a limited global manufacturer's warranty covering movement defects for up to three years.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.

How should I care for my automatic watch?

To ensure longevity, we recommend wearing your automatic watch daily or using a watch winder. Avoid proximity to strong magnetic fields and ensure the crown is fully screwed down before water exposure.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.